Welcome to Zaby Ride Luxury. By using our website, submitting a booking request or using our transportation services, you agree to the following Terms & Conditions.

Booking Requests

Submitting a booking form through our website does not guarantee final confirmation of service. All bookings are subject to availability, route review, vehicle availability and final confirmation by Zaby Ride Luxury.

Once your booking request is submitted, our team may contact you by email, phone or SMS to confirm ride details, availability and any additional information required.

Service Availability

Zaby Ride Luxury provides private transportation services across Connecticut, New York, New Jersey, Boston and surrounding areas. Service availability may vary depending on location, date, time, vehicle type and chauffeur availability.

Vehicle Availability

Vehicle models may vary depending on availability. Zaby Ride Luxury will make reasonable efforts to provide the selected vehicle type or an equivalent option within the same or similar category.

Customer Responsibilities

Customers are responsible for providing accurate pickup and drop-off locations, contact information, flight details when applicable, date, time and any special instructions needed for the ride.

Zaby Ride Luxury is not responsible for delays, missed pickups or service issues caused by incorrect or incomplete information provided by the customer.

Airport Transfers

For airport pickups, customers are encouraged to provide their flight number. This helps us monitor arrival information when possible. However, flight tracking is provided as an assistance tool and does not replace direct communication with our team.

Delays and Waiting Time

Additional waiting time, route changes, extra stops or extended service time may result in additional charges. Any additional charges will be communicated when applicable.

Pricing and Quotes

Prices, estimates or quotes may vary depending on distance, duration, vehicle type, location, waiting time, tolls, parking fees, airport fees, extra stops or special requests.

If online payment is not enabled, the final price or payment details will be confirmed directly by Zaby Ride Luxury.

Payments

At this time, bookings submitted through the website may be handled as booking requests or reservation inquiries. Payment instructions, if applicable, will be provided directly by Zaby Ride Luxury.

Cancellations

Cancellation terms are described in our Cancellation Policy. Customers are responsible for reviewing the policy before confirming a ride.

Prohibited Conduct

Customers and passengers must behave respectfully toward chauffeurs and vehicles. Zaby Ride Luxury reserves the right to refuse or terminate service in cases of unsafe, abusive, illegal or inappropriate behavior.

Limitation of Liability

Zaby Ride Luxury is not responsible for delays or service interruptions caused by traffic, weather, road closures, accidents, law enforcement activity, mechanical issues, flight delays, incorrect customer information or other circumstances beyond our reasonable control.

Website Content

The content on this website is provided for general information purposes. We may update, change or remove website content at any time without prior notice.

Changes to These Terms

Zaby Ride Luxury may update these Terms & Conditions from time to time. Continued use of our website or services means you accept the updated terms.

Contact Us

For questions about these Terms & Conditions, please contact us:

Zaby Ride Luxury
Email: info@zabyride.com

Last updated: 2026